Welcome to Florist Forest Hill. These Terms & Conditions (‘T&Cs’) set out the basis on which we provide our online flower delivery service to customers in Forest Hill and the surrounding areas, including but not limited to Sydenham, Dulwich, Catford, and Honor Oak. By accessing our website and placing an order, you agree to comply with and be bound by these T&Cs. If you do not agree to any part of these T&Cs, please do not use our website or place an order for flowers or related products.
"We"/"Us"/"Our" refers to Florist Forest Hill.
"You"/"Your" refers to the user, customer, or visitor of our online shop.
"Products" (or "Flowers") means any flower arrangements, bouquets, plants, or gifts offered for sale through our website.
"Order" refers to the request placed by you to purchase our products for home delivery or collection.
These T&Cs apply to all online orders for flower delivery placed via our website by customers located in Forest Hill and the surrounding areas. Offline orders, such as those placed in person or by telephone, may be governed by separate terms and conditions.
To place an order for online flower delivery with Florist Forest Hill, you must be at least 18 years of age and possess a valid, accepted payment method. Our order process is as follows:
All orders are subject to acceptance and availability. We reserve the right to decline or cancel orders at our discretion (e.g., due to stock shortages or invalid delivery addresses).
All flower arrangements are subject to seasonal availability. Where a particular flower, colour, or arrangement is unavailable, we reserve the right to substitute with alternatives of equal or greater value and similar appearance. We will always aim to contact you about significant substitutions. However, minor changes may be made without notice in order to fulfill your order on time and to a high standard.
Prices for our flower products are displayed in GBP and include VAT unless otherwise stated. You are responsible for any applicable delivery charges, which are clearly stated at checkout before you complete payment.
Accepted payment methods may include credit or debit cards, online payment platforms, and any other methods expressly listed at checkout. Payment is processed securely at the time of order. Your order will not be processed or dispatched until payment has been successfully received. We do not store your full payment details; all payment processing is completed via secure, PCI-compliant third-party payment gateways. By providing payment information, you confirm that you are authorised to use that payment method.
Delivery is available across Forest Hill and the surrounding areas as specified on our website. Please ensure you provide complete and accurate delivery information, including postcode, street address, and recipient contact number. Deliveries are typically made between standard business hours unless otherwise stated. If the recipient is unavailable at delivery, our delivery team will follow reasonable procedures (e.g., leaving with a neighbour or in a secure location, where possible). Any delivery times quoted are estimates, not guarantees. Adverse weather, traffic, or other unforeseeable factors may impact delivery timing.
Should the delivery address provided be incorrect or incomplete, we accept no responsibility for failed deliveries or any subsequent costs.
You have the right to cancel an order for flower delivery, subject to the following conditions:
To amend or cancel an order, please contact us as soon as possible using the communication methods published on our website. Cancellations or amendments are only effective once confirmed by us. We cannot guarantee that changes requested within 24 hours of delivery will be accommodated.
Due to the perishable nature of our products, returns are generally not accepted except in cases of proven damage or quality concerns on receipt. If you or your recipient believes the delivered flowers are unsatisfactory, please contact us within 24 hours of delivery with supporting information (e.g., photographs) so we can assess the issue. If we ascertain an error or failure on our part, we will offer a replacement or refund as appropriate. Refunds are typically processed to the original payment method within 7 days.
You are responsible for:
We do not accept responsibility for issues arising from customer error (e.g., incorrect addresses or mishandling of flowers after delivery).
We endeavour to ensure that all flower deliveries across Forest Hill and surrounding areas are completed to a high standard. However, our liability is limited as follows:
Nothing in these T&Cs limits or excludes our liability for death or personal injury resulting from our negligence, or for any liability that cannot be lawfully excluded or limited under UK law.
All content and materials on our website, including images, text, graphics, and logos, are the exclusive property of Florist Forest Hill or its licensors. You may not reproduce, duplicate, copy, sell, or otherwise exploit any part of our website or brand content for commercial purposes without our express written consent.
We use your personal data for order processing and delivery purposes as outlined in our Privacy Policy. We do not share your details with third parties except where necessary to fulfil your order (e.g., delivering via trusted couriers). By placing an order, you consent to such use of your data.
We reserve the right to update or amend these T&Cs at any time to reflect changes in law, current business practices, or service offerings. Any changes will be posted on our website and, where appropriate, notified to you by email. Your continued use of our service after such changes constitute your acceptance of the new T&Cs. It is your responsibility to review these T&Cs regularly.
These Terms & Conditions, and any disputes or claims arising out of or in connection with them, are governed by the laws of England and Wales. You agree that the courts of England and Wales shall have exclusive jurisdiction over any dispute or claim related to these T&Cs or your use of the Florist Forest Hill online flower delivery service.
If any provision of these T&Cs is found to be invalid or unenforceable, that provision will be deemed severed from the remaining terms, which will continue to be valid and enforceable. Our failure to enforce any right or provision does not constitute a waiver of such rights.
These T&Cs apply specifically to retail customers in Forest Hill and adjacent areas ordering flowers for delivery online via our website. For any clarification on these T&Cs, please refer to our latest information published online or contact our customer service team. Thank you for choosing Florist Forest Hill for your flower delivery needs.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is 9 Dartmouth Rd, Forest Hill, London, SE23 3HN.
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Forest Hill, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Forest Hill.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
